Webb-DNA Gift Cards

We hope you are happy with your purchase. We do not offer refunds or exchanges for change of mind. You may return it to us for an exchange if the item is not as described when purchased or in any way faulty. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info.webbdna@gmail.com to obtain a Return Authorisation Number. Once you have received this, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Webb Performance & Health Management.

Attn: Returns

1/16 Heeb St Bundall, Queensland 4217 Australia.

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14)days from the receipt of your item to process yourexchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:     

● Vitamins, Supplements, Test kits

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note● 

Sale items are FINAL SALE and cannot be returned.

● We only accept refund and exchange if the item is faulty.

QUESTIONS?

If you have any questions concerning our return policy, please contact us via our phone number on 0480 314 936 or email: info.webbdna@gmail.com

We offer free shipping on orders over $300. At this stage, we only ship to customers in Australia only. (Please note that water filters require a shipping charge due to the nature and weight of the product)

We also offer express post, so if you would like this option, please select this at the checkout.

Please allow 1-2 days for your order to be processed. We make every effort to fulfill orders as soon as possible.

Due to recent courier delays, please allow extra time for your orderes to be delivered.